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Do You Receive Complaints about Your Office Cleaners?
Is your inbox always filled with cleaning complaints such as unfinished cleaning or messy restrooms? If yes, then, it only indicates that you have a serious problem with your current commercial cleaning service.
When you are a facility manager or building manager, chances are thought that you outsourced all of your cleanings needs to what you assumed to be a professional janitorial service. You hoped that you would be able to address cleaning problems and not experience them often.
But, if it feels like your office cleaners aren’t doing their job well and you always have to reply to those grievances sent to your email, you know that it’s time for you to look for a better solution.
Signs That Your Commercial Cleaning Services are a Mess
Are the dirty restrooms affecting the quality of service of your facility? The problem might have something to do with the turnover rate of your commercial cleaning service.
If your janitorial services always see new staff members that replace the more experienced ones, you will notice a significant decline in the quality of your commercial cleaning. Training new employees will take time and it will even take them longer to be familiar with your premises and its unique needs.
The best commercial cleaning services are proactive and not reactive. Proactive office cleaning services will have regular inspections to monitor their own staff. Also, when they notice a trend of poor service because of poor fit, poor training, or high turnover, they will take the necessary steps to solve the issue before it turns into an ongoing issue. The best commercial cleaning services in the industry are those with solid communication skills to solve the concerns.
When do Do Office Cleaning Services fail to Meet Expectations?
There are some office cleaning services that are only after your money without any plans for providing excellent service. However, the issue all comes down to not having systems in place to ensure quality and not really because they lack good intentions.
It is not easy to be a professional in the commercial cleaning industry and for this reason, it should never be put in the hands of people who don’t have enough experience. The thing with office cleaning is that it has lower startup costs that result in an overcrowded marketplace.
But one thing is for sure. Office cleaning needs care and skill and hiring inexperienced office cleaners will only give you less than satisfactory results. You might not get clear pricing because they haven’t learned yet how to price the services properly. Their results might also be inconsistent. They might also have poorly trained staff, high turnover, and a lack of proper communication. All cleaning companies started with such concerns but those with the most experiences have already learned the ropes.
If the last thing you want is to deal with complaints, make sure you choose Courtesy Building Services, Inc. to ensure that everything is done properly and satisfactorily according to your standards.